Service & Repair - Tevis Home

Service & Repair

Trust our team of experts to make your hearth glow again!

Tevis Home performs cleaning service and repair/diagnostic work on propane, natural gas and pellet heating equipment, including:

  • Fireplaces and log sets
  • Room heaters and stoves
  • Pellet stoves and inserts 
REQUEST FIREPLACE SERVICE

Propane or Natural Gas Heating Equipment

Our 17 point clean and service of your propane or gas equipment keeps your components running safely and at peak efficiency, and can also help you get more years of enjoyment from them. See below for what is included in the 17 point service and contact us to schedule your appointment today. 

Pellet Heating Equipment

The first step towards repairing your pellet stove or insert is a professional cleaning. Our clean and service will entail disassembling and cleaning the burn chambers, sweeping the stove pipe, inspecting gaskets and limit switches and cleaning the blowers. If parts are needed, they can be special ordered if available.

Service on multiple propane, gas or pellet units during the same visit is discounted after the first unit. Contact us for more details or to schedule service.

Service Plans for Propane or Natural Gas Heating Equipment

Service plans include your annual clean and service and offer protection from unexpected system repair costs. Together, this helps ensure that your system is running safely and at peak efficiency, and helps catch small problems before they become big problems. As a result, we find that propane appliances covered by a service plan typically costs less to operate and last longer than those without coverage.


Hearth Total Service Pak (call for current pricing)

  • Includes one annual 17 point clean and service (scheduled during normal business hours)
  • Covers normal wear items (thermocouple, thermopile, and pilot assembly)
  • No diagnostic fees for service calls
  • Annual automatic renewal
  • Priority service customer
17 POINT CLEAN & SERVICE

  • Vacuum heat exchanger and firebox
  • Remove and inspect glass for cracks; inspect gasket
  • Clean glass
  • Remove and vacuum logs, inspect for cracks and or broken logs
  • Clean and inspect burner, check shutter adjustment for proper setting
  • Clean and inspect burner orifice
  • Clean and inspect thermocouple and thermopile
  • Test ignition and safety controls
  • Check operation of convection blower, if applicable
  • Remove and replace batteries in remote and receiver, if applicable, (batteries extra unless customer supplied)
  • Check wall switch for proper operation, if applicable
  • Clean and inspect pilot orifice for proper flame pattern
  • Check vents termination for blockage
  • Check manifold pressure at valve; adjust, if needed according to manufacturer’s specifications
  • Check and inspect all wiring and connections
  • Supply and install any decorative rock wool for maximum visual appearance

To schedule service on your fireplace, Contact Us by filling out our brief form.

Hearth Comfort Service Pak (call for current pricing)

  • Includes one annual 17 point clean and service (scheduled during normal business hours)
  • Gives 15% discount off of any parts that may need to be replaced
  • Annual automatic renewal
  • Priority service customer
17 POINT CLEAN & SERVICE

  • Vacuum heat exchanger and firebox
  • Remove and inspect glass for cracks; inspect gasket
  • Clean glass
  • Remove and vacuum logs, inspect for cracks and or broken logs
  • Clean and inspect burner, check shutter adjustment for proper setting
  • Clean and inspect burner orifice
  • Clean and inspect thermocouple and thermopile
  • Test ignition and safety controls
  • Check operation of convection blower, if applicable
  • Remove and replace batteries in remote and receiver, if applicable, (batteries extra unless customer supplied)
  • Check wall switch for proper operation, if applicable
  • Clean and inspect pilot orifice for proper flame pattern
  • Check vents termination for blockage
  • Check manifold pressure at valve; adjust, if needed according to manufacturer’s specifications
  • Check and inspect all wiring and connections
  • Supply and install any decorative rock wool for maximum visual appearance

To schedule service on your fireplace, Contact Us by filling out our brief form.


Additional units in same home receive 15% discount off original service pak price. Annual clean and service calls will be performed in July and August. We will make one attempt to contact customer for scheduling of annual clean and service. Clean and service has not cash value if not performed.