Local Retailers: Why Choose Us

Here’s the million-dollar question: What is a big-box retailer?

By definition, a big-box retailer is “A retail store that occupies an enormous amount of physical space and offers a variety of products to its customers… the term ‘big box’ is derived from the store’s physical appearance” (Hayes, 2021).

Big-box retail stores like Walmart, Home Depot, and IKEA, often offer consumers many benefits of low prices, convenience, and variety. Big-box retailers are intended to be a one-stop-shop for customers – ­­­­housing everything from groceries to clothing to technology.  

Although big-box retailers have the upper hand with infinite budgets and spending, they lack capabilities to build an authentic, long-term customer base.

Locally owned businesses differ because they prioritize:

1. Customer Satisfaction: A local retail store has an opportunity to build a loyal relationship with every customer that walks into a store. This is an opportunity to ensure they walk away with complete satisfaction and necessary accommodation. They should go the extra mile to win over new customers.
2. Community Involvement: Local stores should stay active in the community by taking part in local events and activities. They should establish an online presence and continuously interact on social media to increase brand awareness and showcase community involvement. The best way to build customer loyalty is engagement beyond point of purchase.
3. Specialty Items: Big retailers lack the ability to carry specialty items because of their broad range in nearly every industry. Local stores should appeal to customers whose needs cannot be met by cheap, low-quality goods.
4. Installation & Repair Services: Local stores have the upper hand in providing installation and repair services for items that require specific placement. An average customer wouldn’t have access to these services through big retail stores or online purchase.

Tevis Home is a locally owned retail store serving the greater Maryland and Southern Pennsylvania regions.

We’re always making operational improvements to stay ahead of the curve. We offer a unique, personalized, and satisfactory experience for every customer. Funneling under our core values, we sponsor local events, donate to charities, and participate in additional volunteer work. We offer on-site installations and repair services, that many of the larger retail stores do not provide.  Our experienced employees prioritize dependable, quality work in every available opportunity.

Our showroom in Hampstead, MD, offers a wide selection of customizable fireplaces and other premium hearth appliances. For fireplace installations and additional repair services, click here.

Sources:

https://www.investopedia.com/terms/b/big_box_retailer.asp

https://paymentdepot.com/blog/small-businesses-fight-back-big-box-stores