Service & Repair

• Vacuum heat exchanger and firebox
• Remove and inspect glass for cracks; inspect gasket
• Clean glass
• Remove and vacuum logs, inspect for cracks and or broken logs
• Clean and inspect burner, check shutter adjustment for proper setting
• Clean and inspect burner orifice
• Clean and inspect thermocouple and thermopile
• Test ignition and safety controls
• Check operation of convection blower, if applicable
• Remove and replace batteries in remote and receiver, if applicable, (batteries extra unless customer supplied)
• Check wall switch for proper operation, if applicable
• Clean and inspect pilot orifice for proper flame pattern
• Check vents termination for blockage
• Check manifold pressure at valve; adjust, if needed according to manufacturer’s specifications
• Check and inspect all wiring and connections
• Supply and install any decorative rock wool for maximum visual appearance

To schedule service on your fireplace, Contact Us by filling out our brief form.

• Clean firebox, burn pot and heat exchanger tubes
• Clean glass, fines trap, and ash pan
• Clean hopper and auger of fines and dust
• Clean logs and refractories
• Clean exhaust blower and check gaskets
• Clean and check convection blower system
• Clean and check all sensors and probes
• Clean vent pipe
• Check all wiring and hoses
• Check all breakers and fuses
• Test fire unit for proper operation
• Check thermostat if applicable
• Check batteries in remote control transmitter & receiver if applicable
• Diagnose any issues and recommend solutions

To schedule service on your fireplace, Contact Us by filling out our brief form.